Refund And Cancellation Policy

• Cancellation of orders will be considered only if the cancellation request is made within 24 hours of placing an order.
• Any cancellation requests will not be entertained if the orders have been initiated to the processed and booked for shipping to your address, even though the cancellation request has fallen under 24 hours window.
• All sales are final, and the company does not offer any return for any purchase under any circumstances.
• In case, some of the items are damaged during transit, immediately report to the delivery person as well as raise a complaint immediately to process the claim. We can replace the damaged material with a new item (Premium Courier Charges to be paid by the BUYER) by resending the damaged material. This can be done after we receive a photograph of the damaged material in our packing on navjivanorganic@gmail.com or whatsapp +919425074100 .
• Alternately, we can refund the amount corresponding to the value of the damaged material. This will be done by NEFT or cash/cheque deposit, after we receive your bank details.
• In “address not found” or “delivery attempted” cases no refund is allowed.
• Weight of natural organic fertilizers products may vary a little bit. Net Weight at the time of packing will be considered.
• Any social media posts with fabricated images or deliberate brand destruction efforts are punishable offenses.
• Due to any reason, if a customer posts negative reviews on  social media or any other public place is a punishable offence on the cost of reputation.

How do I cancel my order?

• If unfortunately you have to cancel an order, please do so within 24 hours of placing the order. For cancellations before the order has been shipped, we will refund the entire amount.
• To cancel order go to my account>orders then tab on order you wish to cancel. Click on cancel button to send cancel request.

How do I receive my refund?

Refunds will be made in the same form that the payment is received in, within 10 working days from the date of cancellation of order. For example, if you have paid through your credit card, the amount will be refunded back to your credit card. Please allow a maximum of 10 working days for the bank transfer process to go through.

Return Creation, Eligibility:

• Customers can return only wrong delivered items/orders within three days of the delivery of an order.
• Customers can create a return request by contacting customer support email or whatsaap number. All the details required by the customer support should be provided for a return request to be created successfully.

When are returns not possible?